Refund Policy

Our refund policy is designed to be fair and straightforward. This page consolidates our refund and cancellation terms in one place. For full Terms of Service, please see our Terms of Service.

• Refunds: Refunds are generally not offered. Exceptions apply only if all the following conditions are met:
  • Within 3 days of subscription start.
  • Credit usage does not exceed 50 credits(including the gift credits).

  If eligible, the refund will be calculated based on your usage, minus a 6% service fee from the original payment.

• Cancellation: You can cancel your subscription at any time through your account settings — no support contact required, no retention forms, no multi-step confirmation. Cancellation takes effect at the end of your current billing period; you keep full access to your plan until then. No further charges will be made after cancellation.
• Customer Support: If you're experiencing issues, are not satisfied with our service, or believe a charge is in error, please contact us at [email protected]. We respond to all refund-related inquiries within 2-3 business days, and aim to resolve all billing concerns within 7-14 days.
• Consumed Credits: Credits that have been consumed (used to generate content) are non-refundable. Unused credits remain in your account until the end of your subscription period.

We're committed to ensuring you have a positive experience with Somake AI and will do our best to address any concerns you may have.